If any item does not meet your expectations you may return it at your cost within 28 days for a no questions asked refund of the value of the product. All we require is that it arrives in original condition, (Tape has not been pulled etc) including the packaging & that you obtain proof of return from your carrier. We cannot refund any pre packed items such as curtain tape and haberdashery products that where the packaging has been opened, and we cannot refund any other products without the original packaging or products that have been trimmed or adjusted in any way.
Returning Fabric and Other Cut Items
Fabric is treated by us as an item made specifically for you, as it is cut from a larger roll and is cut specifically to your required length.
Because of this we provide a sampling service to allow you to ensure that the fabric you wish to purchase is suitable for your requirements both in respect of colour, pattern and quality.
If you wish to return fabric (or other items that have been cut to length as a result of your order), you may return them at your cost, but all items will be subject to a cutting charge. This is purely to cover the waste generated. The cutting charge is 50% of the total amount ordered.
All amounts will be calculated on the price paid for the fabrics at the time of order.
Please ensure that you are totally satisfied for that any fabrics you order are the correct shade by ordering a sample, as all retuned fabrics are subject to our cutting charge, regardless of the reason for return.
Any queries regarding the measurements, meterage or length of fabric received must be drawn to our attention within 5 working days of receipt. It is only possible for us to rectify mistakes on the lengths/meterage of fabrics prior to the fabric being cut into. Once a fabric has been cut or altered in any way we cannot be responsible for any shortages in length.
Please note that the colours depicted in our website are only a representation of the colours Our sampling service is provided to allow customers to see samples of the actual fabric before ordering. We cannot accept any responsibility for colour and/or shade differences between the representations on the website, and the actual fabric (or Ready Made Curtains). Whilst we take as much care as possible, there may be some slight shade variation between samples sent out and the colour of the actual fabric.
Returning Made to Measure Items
Made to measure items (e.g. blinds) ordered and dispatched from our website by us or and third party are not capable of being returned, and they are made specifically for your requirements.
Accepting and/or Receiving Goods from USA
Where you order goods from this website, and they are dispatched to you from any of our nominated carriers or postal methods, you agree to inspect the goods so far as is practical before you sign and accept them. This applies to anyone accepting goods on your behalf. We may not be responsible for damage to goods that was identifiable at the time the goods were delivered, unless notified to our nominated carrier company that the goods are damaged at the time of signing. This notification must be in writing.
Pricing and Availability
We list availability information for products sold by us on the website. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable, and we will confirm dispatch of your goods by way of a Confirmation of Dispatch E-mail.
All products are quality checked before dispatch but in the unlikely event that you experience any problems please e-mail us at: firstname.lastname@example.org
We will deal with your queries quickly and efficiently, and if necessary arrange for a replacement to be sent without delay. If you return products that were posted free of charge by us, we reserve the right to charge a postage fee if all or part of the order.
All items should be returned in their original condition to:
Direct Fabric Warehouse
Unit 3 Ings Road
We advise you request a proof of return from your carrier or recorded delivery through the post office.